Professional IT Services, Empowering Enterprises
Providing full lifecycle IT services from consultation, planning, implementation to operation and maintenance
IT Operation & Maintenance Services
Professional IT operation team to safeguard your information systems
- Daily Operation：Daily maintenance of servers, network devices, and storage devices
- Fault Handling：Quick response, on-site arrival within 2 hours
- System Monitoring：7×24 hour system monitoring with proactive alerts
- Data Backup：Regular backup to ensure data security
- Security Hardening：System security checks and vulnerability patching
- Performance Optimization：Regular system performance optimization to improve operational efficiency
Service Advantages
System Integration
Integrating various enterprise IT systems to build unified and efficient information platforms
- Network Integration：Enterprise network architecture design and implementation
- Server Integration：Server selection, deployment, and virtualization
- Storage Integration：Storage system planning, SAN/NAS deployment
- Machine Room Construction：Standardized machine room design and construction
- Cloud Platform Construction：Private cloud, hybrid cloud solutions
- System Integration：ERP, OA, CRM and other system integrations
Service Advantages
Hardware & Software Procurement
Providing brand IT product procurement services to ensure quality and cost-effectiveness
- Server Equipment：Dell, HP, Lenovo and other brand servers
- Network Equipment：Cisco, Huawei, H3C and other network products
- Storage Equipment：EMC, NetApp and other storage solutions
- Office Computers：Batch procurement of desktops and laptops
- Software Licensing：Genuine software from Microsoft, Adobe, AutoCAD, etc.
- Security Products：Firewalls, antivirus, intrusion detection systems
Service Advantages
Service Process
Standardized service process to ensure high-quality project delivery
Requirements Research
In-depth understanding of enterprise IT status and requirements, conducting on-site surveys and technical evaluations
Solution Design
Developing detailed technical solutions based on requirements, including architecture design and equipment selection
Solution Review
Communicating solution details with customers, optimizing and adjusting based on feedback, confirming the final solution
Project Implementation
Procuring equipment, installing, deploying and configuring systems according to the plan
Testing and Acceptance
Conducting comprehensive system testing to ensure all functions operate normally
Training and Delivery
Providing user training and technical documentation, formally delivering the system and providing continuous support
Frequently Asked Questions
Answering your questions about IT services
What does IT operation and maintenance service include?
Our IT operation and maintenance services cover comprehensive maintenance of enterprise IT systems：
- Hardware Maintenance：Daily maintenance and troubleshooting of servers, switches, routers, and storage devices
- System Maintenance：Windows/Linux server system management, patch updates, performance optimization
- Network Maintenance：Network device configuration, troubleshooting, bandwidth optimization
- Security Maintenance：Firewall management, antivirus deployment, security hardening
- Data Backup：Regular backup strategy formulation and execution, disaster recovery drills
- User Support：Computer troubleshooting, software installation, technical consultation
What is the response time for operation and maintenance services?
We provide tiered response services：
- Emergency Failure（system downtime, network outage）：Response within 30 minutes, on-site arrival within 2 hours
- Important Failure（affecting some businesses）：Response within 1 hour, on-site arrival within 4 hours
- General Failure（single device issue）：Response within 2 hours, processing on the same day or next day
- Consultation Service：Instant response during working hours
For contracted customers, we provide 7×24 hour phone support service.
How is IT operation and maintenance service charged?
We provide flexible charging models：
- Annual Package Service：Charged according to the number of devices and service level, highest cost-effectiveness
- Pay-per-use：Suitable for customers who occasionally need technical support
- Project-based：One-time charge for specific projects（such as system migration）
Specific fees are determined based on enterprise size, number of devices, service level and other factors. Welcome to consult for quotation.
What are the qualifications of your operation and maintenance engineers?
Our engineer team is professional and experienced：
- Qualification Certification：Holder of Microsoft, Cisco, Huawei and other vendor certifications
- Work Experience：Average 5+ years of IT operation and maintenance experience
- Project Experience：Served hundreds of enterprise customers
- Continuous Learning：Regular participation in technical training to master the latest technologies
What is system integration? Why do we need it?
System integration is the integration of different IT systems, devices and software into a unified and coordinated whole：
- Improve Efficiency：Eliminating information silos and achieving data sharing
- Reduce Costs：Unified management, reducing duplicate investments
- Enhance Stability：Professional design, reducing system failures
- Easy to Expand：Modular design, convenient for future upgrades
For enterprises with multiple IT systems, system integration can significantly improve management efficiency.
How long is the system integration project cycle?
The project cycle varies depending on scale and complexity：
- Small Projects（such as office network setup）：1-2 weeks
- Medium Projects（such as machine room construction）：1-2 months
- Large Projects（such as data center construction）：3-6 months
We will provide a detailed progress plan before the project starts to ensure on-time delivery.
How to ensure stable operation after system integration?
We provide comprehensive guarantee measures：
- Warranty Period：1-3 years warranty service after project acceptance
- Technical Documentation：Providing complete system documentation and operation manuals
- User Training：System training for administrators and users
- Operation Service：Can sign operation contract for continuous technical support
- Regular Inspection：Free on-site inspection of system operation status every quarter
Can old systems be integrated into new systems?
Yes, we provide integration solutions for old and new systems：
- Compatibility Assessment：Assessing the technical status and compatibility of old systems
- Interface Development：Developing data interfaces to achieve system integration
- Data Migration：Secure migration of old system data to new system
- Smooth Transition：Old and new systems run in parallel, gradually switching
This way, we protect the original investment while achieving system upgrades.
What brands of products do you provide?
We have established strategic cooperation relationships with many well-known IT brands：
- Servers：Dell, HP, Lenovo, Inspur, Huawei
- Network Equipment：Cisco, Huawei, H3C, Ruijie
- Storage Equipment：EMC, NetApp, IBM, Huawei
- Computer Terminals：Lenovo, Dell, HP, Apple
- Software Products：Microsoft, Adobe, AutoCAD, Kingdee, UFIDA
All products are original genuine products, enjoying manufacturer warranty.
Is there an advantage in procurement price?
Our price advantage is obvious：
- Agent Qualification：Authorized agent of multiple brands, enjoying preferential prices
- Bulk Purchase：Additional discounts available for large purchases
- Quarterly Promotion：Cooperating with manufacturer promotion activities for better prices
- Transparent Quotation：Providing detailed quotation, no additional charges
Compared with market prices, we can usually save 10-20% of costs.
What is the procurement process?
Our procurement process is simple and efficient：
- Requirements Confirmation：Understanding your specific needs and budget
- Solution Recommendation：Recommending suitable product configurations based on requirements
- Quotation Confirmation：Providing detailed quotation, signing contract after confirmation
- Order Delivery：Placing orders with manufacturers, usually delivered within 3-7 working days
- Installation and Debugging：Free equipment installation and basic configuration
- After-sales Service：Assisting with manufacturer warranty procedures
How is after-sales service guaranteed?
We provide comprehensive after-sales guarantee：
- Manufacturer Warranty：All products enjoy original factory warranty（1-5 years）
- Quick Repair：Assisting in contacting manufacturers for repair or replacement of faulty equipment
- Technical Support：Providing technical consultation on product usage
- Extended Warranty Service：Can purchase extended warranty service
- On-site Service：Providing on-site technical support when necessary
